This version is out of date, covering development from v6.0.0 to v6.6.5. It is maintained here only for inbound reference links from elsewhere. It is no longer actively updated.

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Reporting Problems

Technical Support is at Eastgate are located in Boston (US East Coast).

Support should be your first port of call if your have problems with the app: registration/stability/file corruption/etc.

The various web resources like the TB forum and wiki are of more use in a 'how to' context, but note that:

These latter resources are more useful for getting help with how to best use Tinderbox. If you need communication urgently, always email tech support.

Note that Eastgate are a small company so don't have 24/7 staff, though users generally report very fast turnaround from support. If contacting support, in assessing how soon you may expect a reply do bear in mind your local time difference from Boston and things like (US) national holidays.

A Tinderbox Reference File : Install, Uninstall, Support and Registration : Support : Reporting Problems